Our data shows us that “humanizing” your SMS follow up’s increases lead response rate drastically.
But what happens if someone replies to a message and you are away?
We recently solved this issue at Lead Carrot. But first let’s put some context to it.
Imagine that it is a Saturday night and you are having a glass of wine with your wife when a lead comes in. Lead Carrot fires of your SMS that says “Hey is this first name?” and they reply “Yes who is this?”
Lead Carrot sends the next message that says “Sorry, this is Ross from Lead Carrot….would you like to setup a demo?”
And they reply “That sounds great, let’s setup a call.”
This is all happening while you are going for your second round of cheese and crackers.
But what happens if the weekend get’s the best of you and you do not log in?
Because up till now everything has felt very human, but if they start getting messages saying “Just circling back…” they will quickly realize this was an automation and could possibly break trust.
Well, not anymore… Here is why.